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Access Statement

Facilities available for guests with additional needs

We aim to provide the highest standards of service to all our guests and we look forward to welcoming you to Telford Hotel & Golf Resort and making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:

Arrival

Directions to the hotel are available by clicking here, or by calling the hotel on 01952 42 99 77

As you arrive at the hotel, you will find 200 parking spaces of which 7 are reserved for blue badge holders. These are located between the hotel entrance and the main function suite (2), the restaurant (2), the main area of the car park (2) and at the Leisure & Golf entrance (1). There is also a turning circle located directly outside the main entrance for dropping off and picking up only. This has a dropped kerb. There is a level, paved route from the disabled parking into the hotel where the main entrance has an automatic revolving door and two manual side doors.

If you need assistance with luggage or equipment, our team are on duty 24 hours.

Reception

The Reception desk is located on the ground floor of the hotel in the entrance lobby. The reception desk is 113cm high although check-in can also be completed at a lower section at 80cm high.

You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour if required. Assistance is available to help take your luggage to your room.

Reception staff will also brief you on our evacuation policy and please note on your registration card if assistance is needed in the event of an evacuation.

The following accessible aids are available at Reception:

Portable Induction Loop for use at Reception

Large Button Phone

Vibrating Pad to assist waking guests with hearing disabilities in the event of a fire alarm

An evac chair is also available to enable staff to assist with the emergency evacuation of disabled, if necessary.

Either side of reception, there are lifts to floors for bedrooms, leisure club and meeting rooms.

Bedrooms

Telford Hotel & Golf Resort has two purpose built disabled rooms, one on the ground floor and one on the first floor.

Bedroom Inclusions:

Transfer space and turning of at least 120cm either side of the bed

Short pile carpet

Tiled flooring in bathrooms

Reading lamps provided

24 hour room service

One bedroom has a bathroom which is designed with an accessible wheel-in shower / wall mounted drop down seat and appropriate grab rails

Second bedroom has a bathroom with a shower positioned above the bath with grab rails positioned accordingly

Lower bath with grab rails

Horizontal and vertical grab rails and emergency cords

In the event of fire alarm activation these rooms have both a sounder and a visual flashing light. In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door and a disabled refuge area is situated at each stair well in case staff need to summon extra assistance during your evacuation.

If you would like to specifically book one of our access rooms please contact our UK call centre on 0845 034 5777.

Public Areas

All lifts have an intercom linked directly to reception and tactile buttons at standard height.

Accessible toilet facilities are located in The Lounge Bar, adjacent to the restaurant and in the Golf & Leisure area.

There is good network coverage for mobile phones within the hotel. All networks work.

Conference, Banqueting & Meeting Rooms

Our main function space is located on the ground floor and are fully accessible from Reception. The boardrooms are on the first floor and are accessed via the lifts or staircase to the left of reception.

Hearing loops are available upon request in advance. Lighting can be dimmed where required. Please notify your conference or banquet for specific seating or staging requirements.

Health Club

The health club is located on the ground floor. A member of the leisure team will show you the facilities and assist with access to the swimming pool and spa. A dedicated accessible toilet and changing area is located within the leisure club, as well as a wheel in shower room with drop down seat and appropriate grab rails. Access to poolside is on the same level and there are steps with a handrail into the shallow end of the pool. Both the steam room and sauna are accessible with door widths of 85cm. Seating is provided in both.

Outdoor Facilities

The patio area can be accessed via the Club Bar or directly from the car park and is level and paved.

Alternative means of transport

If not travelling by car, the nearest bus stop is located on Sutton Way, at the end of Great Hay Drive and the bus routes from here take you to Telford Town Centre

An accessible taxi service is available from Central Taxis who can be contacted on 01952 429977

The nearest train station is located 3.8 miles away.

The town centre is 4.8 miles from the hotel entrance.

Local equipment hire companies: Illuminate FX 01952 741292

Local public transport numbers: Bus No. 11 or 22 - Circular route to town centre Train Station - Telford Central

Local accessible taxi numbers: Central (Private Hire) 01952 501050,

Diamond Cars – 01952 222222